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Support Feature
Ticket Management
Ticket Management is the foundation of customer support. Every customer inquiry, shipment issue, payment concern, or service request is converted into a support ticket, allowing teams to monitor, prioritize, assign, and resolve requests efficiently.
Why It Matters
A structured ticketing system ensures that no customer request is overlooked while providing complete visibility into every support interaction.
What You Can Do
- Create Support Tickets
- Assign Tickets to Agents
- Track Ticket Status
- Set Priority Levels
- View Customer History
- Add Internal Notes
- Attach Files & Screenshots
- Close & Reopen Tickets
Benefits
Organized customer support
Faster response time
Complete ticket history
SLA compliance
Ticket Workflow
1
Customer Raises Issue
2
Ticket Created
3
Assign Support Agent
4
Investigation
5
Customer Updated
6
Issue Resolved
7
Ticket Closed
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Support Feature
Complaint Resolution
Complaint Resolution helps support teams investigate and resolve customer concerns related to shipments, payments, delays, damaged packages, missing parcels, billing disputes, and delivery exceptions.
Why It Matters
Quick complaint resolution improves customer satisfaction while helping businesses maintain service quality and trust.
What You Can Do
- Register Complaints
- Track Complaint Progress
- Assign Investigation Team
- Upload Evidence
- Customer Communication
- Escalate Critical Issues
- Resolution Reports
- Close Complaints
Benefits
Faster complaint resolution
Improved customer satisfaction
Complete audit trail
Service quality improvement
Complaint Workflow
1
Complaint Received
2
Investigation Started
3
Assign Team
4
Evidence Review
5
Resolution Found
6
Customer Notified
7
Complaint Closed